Forte offers warranty options to help ensure that your organization continues accepting payments. All Forte-provided hardware components are covered by a one-year Standard Warranty, which covers the equipment from any operational defects and malfunctions. The Standard Warranty is included at no cost and also includes toll-free technical support.
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Standard Warranty
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Telephone & Email Support
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One-Year Replacement
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Standard Shipping Included
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One-Year Replacement |
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Cables Covered During Warranty |
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All conditions subject to the Equipment Warranty, which is listed below.
Equipment Warranty
FORTE hereby offers as a service to Merchant the option to
purchase a warranty on equipment ordered by Merchant through FORTE’s online
equipment portal (the “Warranty”). The
Warranty is limited in scope and duration pursuant to the terms herein.
1. EQUIPMENT: The Warranty is applicable solely to the
equipment listed on the approved order receipt based on the order placed by
MERCHANT and accepted through the FORTE online equipment portal (the
“Equipment”).
2. WARRANTY TERM: For a period of one (1) year from the date
of purchase of the Equipment (“Standard Warranty Period”), FORTE warrants the
Equipment shall be free from defects in material and workmanship. Merchant may elect to extend the warranty
beyond the Standard Warranty Period by selecting the “Extended Warranty” option,
which will continue for as long as Merchant continues to make payment and will be
billed on a monthly basis.
3. WARRANTY SUPPORT: FORTE
will provide technical support for installation and operation of the Equipment. If at any time during the Standard Warranty
Period or during the Extended Warranty the Equipment malfunctions, MERCHANT should
call FORTE’s Technical Support department at 866-290-5400 or email at
customerservice@forte.net to resolve
the problem. If the Technical Support department is unable to resolve the issue
and it is not attributed to a cause that is excluded from this Warranty, FORTE will
immediately ship a replacement piece of Equipment to MERCHANT. MERCHANT will be
responsible for packing and returning the defective unit to FORTE, using the
prepaid shipping label included with the Equipment.
4. REMEDIES: FORTE’s sole obligations and MERCHANT’s exclusive
remedies with respect to the Equipment determined to be defective shall be
limited to repair, replacement or refund of the purchase price, at FORTE’s
option. Replacement may constitute, at FORTE’s option, a new, refurbished or
functionally equivalent piece of equipment. FORTE will reimburse MERCHANT for
the cost of returning to FORTE the Equipment covered under this Warranty. If it is determined that Equipment
returned for replacement is working properly or if it is determined that the
Equipment failure was caused by Merchant’s failure to operate and maintain the
Equipment in accordance with the applicable user’s manual, FORTE is authorized
to charge MERCHANT the cost of the replacement Equipment based on the current
list price for the Equipment provided. All
remedies are expressly conditioned upon MERCHANT’s compliance with its
obligations herein, including maintenance of the Equipment according to
operating instructions and guidelines. If MERCHANT fails to comply with applicable
operating instructions and guidelines, MERCHANT shall bear the full cost of any
service, including but not limited to shipping, repair, replacement and return.
5. MERCHANT’S OBLIGATIONS: This Warranty is expressly
conditioned on MERCHANT’s obligation to complete installation of, perform
regular maintenance on and care for any equipment and supplies in accordance
with any applicable operating instructions and guidelines for the Equipment, a
copy of which MERCHANT acknowledges receiving and to which MERCHANT agrees to
be bound. If MERCHANT does not comply with such instructions and guidelines,
and that failure results in the need for replacement parts or replacement of
the Equipment, MERCHANT shall bear the full cost of such replacement parts.
FORTE’S WARRANTY IS EXCLUSIVE, AND FORTE DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
15. BINDING EFFECT: This Warranty and all of the covenants and
conditions contained herein shall apply to and bind the parties and the heirs,
legal representatives, successors and permitted assigns of the Parties.
16. GOVERNING LAW: This Warranty shall be governed by and
construed in accordance with the laws of the State of Texas.